There are generally 2 types of agents.
The first type is the agent that you look forward to calling for an appointment, knowing that they will accommodate you and your client, be polite, be punctual, and most of all – be a pleasure to do business with. 🙂
The second type is the agent who makes you feel indebted to them for showing you one of their exclusive listings. They are generally rude, abrupt and give you the sense that you should be honored to be in their presence. 🙁
Being a successful agent is unfortunately not exclusive to one of these types. In fact, it seems to me that a number of Type 2 agents start out as Type 1, but get carried away by their success.
I meet with agents of all types constantly, and never quite understand the thought process behind the agent who is rude and abrupt. As an agent, I always used to breathe a sigh of relief when I represented a buyer and a search that only returned exclusives with agents in the first category.